Twitter Appoints Grievance Officer As It Finally Bows To India’s IT Compliance Rules

twitter on phone

Paying heed to India’s demand, Twitter has finally appointed Vinay Prakash as its Resident Grievance officer (RGO) for the country.

The micro-blogging platform had informed the Delhi High Court last week that it will take eight weeks to appoint a resident grievance officer in compliance with the new IT rules.

Prakash comes with a public policy background and will work towards easing off the ongoing tension between Twitter and the IT Ministry, which now has a new minister in Ashwini Vaishnaw who made it clear on Day One that Twitter has to follow the law of the land.

On its portal, Twitter has updated grievance officer contact information for users in India, naming Prakash as its RGO and providing an email contact ID.

Also see: Twitter Could Face Wrath Of Indian Govt Over IT Rules Compliance

The Delhi High Court on Thursday said that there is no interim protection for Twitter and the Center is free to take any action if the micro-blogging site breaches the new IT rules.

The court said that it is open to the Center to take action against Twitter in case of any breach of the rules, as it adjourned the hearing in the matter till July 28.

The court was informed by Twitter’s counsel that an interim chief compliance officer (CCO) has been appointed, which will be followed by an interim resident grievance officer (RGO) by July and an interim nodal contact officer will be appointed within two weeks.

However, Twitter said it reserves the right to challenge the new IT Rules.

The Delhi High Court earlier pulled up the micro-blogging site for failing to appoint a resident grievance officer (RGO), saying, “How long will your process take place? This cannot be allowed,” and gave a free pass to the Central government to act against the social media firm.