Apple may have sold over 13 million of its iPhone 6S and 6S Plus handsets in three days, but not all those early customers seem happy with their purchase. Users are increasingly complaining about a heating issue with their Touch ID button which apparently makes accessing their device impossible.
The issue came to light soon after the September 25 release of the iPhone 6S and 6S Plus. Apple support forums were filled with similar scenarios. If a person tried to use their smartphone, they’d be greeted with a black screen and an exceedingly hot power button. People commonly did not find any other part burning and were unable to turn on their phone.
Users took to voicing their complaints through Twitter as well, with some claiming their iPhone 6S switched off at 50% battery power, refused to charge and had a scorching Touch ID button. According to Mashable, the problem can be resolved by pressing the lock and home buttons continuously for 10 seconds, effectively resetting the phone.
9to5Mac reported that some users are also facing issues with the new 3D touch feature. Apps such as Safari apparently refuse to open links with a normal tap of the finger. Again, rebooting the iPhone is the only way to stop this from happening. A significant chunk of people are further reporting sound distortion through the speakers, such as extra-loud notification alerts.
It’s not clear whether the concern is a software or hardware problem. Some suggest the defect originates from restoring a backup of older models, while others say the speakers on the iPhone 6S and 6S Plus are a step down from their predecessors. Based on its past behavior, Apple will likely release a software update to iron out these early adopter issues.