Samsung has officially announced a recall for over 2.8 million top-loading washing machines in conjunction with the US Consumer Product Safety Commission (CPSC). This is the company’s third recall over the past few months, following the twin disaster that was the Galaxy Note 7.
Samsung’s exploding washing machine problem first came to light in September this year. The CPSC had issued a warning to consumers at the time. It’s new recall notice for the appliances states that the company has received over 733 reports of excessive vibration or the top portion detaching from the chassis.
The CPSC also revealed that there have been over 9 injuries so far including things like a hurt shoulder and broken jaw. The Samsung washing machines in question were manufactured between March 2011 and current production dates. The brand says the issue usually arises when utilizing a high-speed spin cycle for bedding, water-resistant, and other bulky items.
Customers now have two choices before them. They can either opt for a free in-home repair which will include reinforcement of the machine’s top and an extended one-year warranty or get a rebate towards the purchase of a new washer. The latter could be a Samsung or non-Samsung made product.
Samsung is hoping to retain users by promising an additional $150 loyalty incentive for people who stick with it. Furthermore, anyone who has bought a recalled washing machine within the last 30 days is eligible for a full refund from their place of purchase.
You can check if your Samsung washing machine is part of the recall program by visiting this link. All affected consumers are advised to only use the delicate or waterproof cycles when cleaning bulky items till they can hand over their faulty appliance.