Nokia seems to have messed up an OTA update for the Nokia 7 Plus. Instead of delivering the June security upgrade, the download downgrades users from Android P to Android O.
The issue is only affecting beta testers right now as Android P hasn’t been officially released to the public. Still, the problem is a pretty drastic one for those who’ve been hit. People started complaining about the concern a few days ago on Nokia’s forums.
Nokia 7 Plus Android P Problems
One particular Android P beta user says that they installed the 1.3GB June patch, only to find that the full Oreo ROM got set up as well. It’s completely corrupted the system, forcing them to perform a restore. The downgrade has naturally been causing a lot of problems, with many reporting device and app crashes.
Some have tried to reinstall the beta update package. This didn’t work though since the June version is higher than the beta and there’s no way to force it in. Android P’s rollback package doesn’t seem to be working either as the download is older than the current build.
One of the few options left to Nokia 7 Plus owners is to do a factory reset back to the original Android 8.1 Oreo. This means sacrificing all their data, although they should ideally have a backup ready for exactly such a scenario. Beta builds are not stable and there are always risks associated with installing them.
Also See: Nokia 5.1 Plus CAD renders leaked
Nokia hasn’t said anything about the matter yet. It’s hopefully working on a fix for the beta testers stuck with a non-functioning Nokia 7 Plus. On a related note, even the Nokia 6.1 recently went through Wi-Fi issues after users updated to the May security patch.
HMD Global has made a name for itself by promising at least 2 years of OS updates for all its Nokia phones. However, if issues like this keep cropping up then it might have to take a closer look at its approach.