The Nexus 5X was struck by a major controversy back in September this year when reports of owners facing boot loop issues started coming in. The problem apparently surfaced after Android 7.0 Nougat was installed in the handset.
LG USA is now trying to pacify annoyed users of the Nexus 5X by promising to grant them a full refund. People who sent in their units to the company after it hit reboot hell are now supposedly getting an email from the brand offering them their money back.
As per several Reddit threads, the email starts out by apologizing for the issue and then states that the part necessary for the repair is out of stock and no longer available. This makes sense, given the fact that Google isn’t selling the Nexus 5X anymore and LG likely isn’t manufacturing it either.
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LG is attempting to rectify the situation by handing over a refund for the full amount of the Nexus 5X. Most firms either choose to repair phones given for warranty or replace the unit with a new one. Handing over a complete reimbursement is slightly unusual in that light, though entirely necessary given the handset’s status.
The refund may take up to 4 weeks to be sent out because of the busy holiday period. Individuals with malfunctioning Nexus 5X units should probably get in touch with LG over email before their warranty expires. The reply should arrive within a few days. They’ll then have to respond to the message confirming that they agree to the reimbursement.