After a spurt of complaints from Xbox 360 Wireless Racing Wheel owners, Microsoft has finally admitted that this peripheral is faulty. The company has also officially announced that it will replace parts of the wheel for free if they get overheated.
In fact, the Xbox 360 maker is taking a precautionary measure since it received over 50 reports that these console peripherals in particular had overheated and released a lot of smoke.
The $130 steering wheel-shaped Xbox 360 Wireless Racing Wheel is used by gamers when playing games belonging to the Racing or Driving genre. These controllers mimic the physical sensations of race car driving for games like ‘Forza Motorsport 2’ and ‘Project Gotham Racing’.
Microsoft said that when the unit is plugged into an electrical outlet, its AC/DC adapter could overheat. The company however, assured that it was safe to use the peripheral with battery power.
According to Microsoft, around 2,30,000 wireless racing wheels have been sold so far.
But there have been no reported incidents of fire, personal injury or property damage die to the component failure in the Racing wheel.
Microsoft has warned owners of the Xbox 360 Wireless racing Wheel to stop using the AC/DC power supply to energize the wheel. Microsoft also said that owners would most definitely get a retrofit, but till then they could continue to operate the wheel using battery power.
Owners of the Xbox 360 Wireless racing Wheel should also visit www.xbox.xom/support for a free retrofit and protection measures against the potential hazards. Alternatively, owners can also call Microsoft at 0800 587 1102 for further instructions.
This is the second time this year that Microsoft had to face such big damages. In July this year, the company was forced to extend warranties on the Xbox 360 console to three years after gamers complained about their consoles locking up and displaying three flashing red lights also refered to as “the red ring of death”.