Toll-Free Numbers: Why you really need them and how to get them

 uifinElementary Concepts About Toll-Free Numbers:

Every credible business or institute needs a toll free phone number through which they can be reached. This is because people expect a trustworthy organisation to be easy to contact and look at it as a sign of good customer service practices. What’s even more eye-opening in terms of psychology is that when you have a toll-free number, it also leads the public to automatically assume that your business is well established. Additionally, if patrons don’t know where your company is located and/or whether customer support is provided in-house, they don’t want to be left guessing how much their call is going to cost them.

A free phone (toll-free) number is basically a type of number that is charged for all inbound calls, while making the call free of charge for anyone dialling this number, hence the name. Companies use toll-free numbers to encourage their clients to call them from landlines without paying long-distance fees. When making international calls to such phone numbers, these would be treated and charged as international ones if the numbers are not international freephone numbers (UIFN). This later type of number can be called free of charge from any country. However, the impediment is that a limited number of countries joined this agreement. Toll-free numbers usually have a distinctive dialling prefix resembling a geographic area code (such as 800, 803 or 0800), that can vary from country to country.

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What To Pay Attention To When Buying A Toll-Free Number

In case you are interested in facilitating your clients’ access to the company, you can check the conditions and buy a toll-free number at https://didlogic.com/toll-free-numbers or search the market for more offers. When buying a toll-free number from a given service provider, a company should normally pay attention to the following aspects:

  • The number of countries the service provider can cover. This is strictly dependent on the nature of the business, with some vast companies operating only within one country, while other small companies or startups operate all around the world.
  • Whether the provider is a reseller or has direct access to major carriers in the countries of interest and that of residence. Having direct access to key infrastructure can allow the provider to control the network routing of toll-free calls, allowing to optimise the connection speed and minimise latency;
  • The price. Obviously, accessing the services of providers that have direct access to infrastructure is mostly cheaper than contracting the services of resellers. It is also fairly obvious that prices vary according to the country or region, as different countries have different fares at each level dictated by the economic environment, the extent of infrastructure, geography and more.
  • Whether the company applies additional charges for inbound capacity and additional channels. In fact, many such companies can scale up dynamically the number of channels according to the individual needs of the user almost instantaneously;
  • If the client already has a toll-free number from another provider, he might be interested in whether it is possible to migrate this number to the new provider, how easy this would be, and whether assistance would be received in the process. (In this context it might also matter whether the provider can arrange call forwarding to existing numbers.);
  • Whether a free trial is available for the IT personnel of the company (IT managers, developers).

These are just some of the points that will be useful in choosing an appropriate provider. Many other aspects might arise based on the individual needs and types of business involved.