There’s no doubt that the world has become consumer oriented and the best example of it would be eBay. The latest news says that the online auction giant is planning to forbid sellers from posting negative comments about buyers. Apparently this move has been taken to enhance the customer experience.
“It is our intention to reward great sellers. Sellers that describe items accurately, ship on time, and ship at a fair price will enjoy preferential pricing and discounts on eBay. We think this will significantly improve the buyer experience overall,” said John Donahoe, President and CEO-elect at the company’s third annual eCommerce Forum.
There are higher chances of getting sellers hurt by this move as now they would not be able to know if they are dealing with authentic persons or some fraudsters. Seems eBay is not in a position to understand sellers’ problem and said that the sellers can contact the company for any problem.
“If a buyer doesn’t pay, the seller can easily contact eBay, we will review any complaint and maybe remove the buyer,” said an eBay spokesperson.
This new rule is expected to get applicable from May 2008.