Apple is promising to repair certain Apple Watch Series 2 models for free, whether or not it’s still under warranty. It seems some units are not powering on or have a swollen battery.
To be clear, Apple hasn’t actually announced this new policy. Instead, it’s begun distributing an internal document at Apple Stores and Apple Authorized Service Providers which discusses the change in service. All affected Apple Watch Series 2 units are supposed to be fixed free of charge.
These damaged Apple Watch Series 2 units are covered for 3 years after the original date of purchase under the new system. The smartwatch was launched in September 2016, so current owners should be eligible since it’s only been about 2 years since then.
There are a few things to keep in mind before they head to their nearest Apple Store though. For one, only the 42mm Apple Watch Series 2 comes under the new arrangement’s purview. For another, the wearable will be subjected to a visual-mechanical inspection. Anyone who’s already paid cash to repair their device will have to get in touch with the firm’s support advisors.
Apple issued the document in the US, Canada, Europe, and Mexico, so it does appear to be a worldwide policy. It does not cover the original Apple Watch, Series 1, Series 3, and 38mm version. MacRumors points out that the brand already has a similar free repair rule for the very first Apple Watch since even that lineup suffered from a bloated batteries issue.
There haven’t been that many reports of the Apple Watch Series 2 exploding, so we’re guessing this isn’t a widespread phenomenon. It’s a good thing Apple is going ahead and mending these units, but it would be nice if it announced the news so that more consumers could be aware of the policy.