Apple has finally launched a repair program for MacBook keyboards after thousands of customers complained about the issue. The situation has gotten so bad that the company recently got hit with 2 class action lawsuits.
Many blame the butterfly keyboard in recent MacBooks. The design is such that even a tiny speck of dust or any other small particle could ruin the keyboard. Apple didn’t actually blame the butterfly keyboard in its announcement, simply saying that a small percentage of keyboards in certain models could be going through one or more issues.
Apple MacBook Keyboard Issues
These include letters or characters unexpectedly repeating or not appearing and keys feeling “sticky” or not responding in a consistent manner. Eligible MacBooks include the 12-inch MacBook from 2015, 2016 and 2017, the 13-inch MacBook Pro from 2016 and 2017, and the 15-inch MacBook Pro from 2016 and 2017.
Users can check if they’re eligible for the repair program by tapping on the Apple menu > About This Mac and checking which model they have. If their machine qualifies, they can head to an Apple or Apple Authorized Service Provider and get it serviced for free.
If the MacBook has any damage which could impair the fix, owners will have to pay for the costs associated with the repair. It’s also a good idea to backup data before submitting the laptop. While this scheme won’t extend the standard warranty coverage of the MacBook, it will cover devices for 4 years after the first retail sale of the unit.
Apple is additionally promising a refund to people who’ve already paid to get their keyboard repaired. It’s unclear if this will be enough to get the class action lawsuits off the company’s back.
One of the cases accuses Apple of knowing about the problem before the 2015 MacBook got launched. That’s a serious allegation to make, but we’ll have to wait and see how all this shakes out in court.