Apple is finally doing something about the Touch Disease issue which began getting widespread public attention in August this year. However the way it’s going about dealing with the problem may well anger affected consumers.
To recall, owners of the iPhone 6 and iPhone 6 Plus had claimed that their handsets started exhibiting a thin grey flickering bar along the top of the display. Popularly dubbed Touch Disease, the flaw had the potential to get worse over time till the smartphone became completely unresponsive.
Experts asserted that Touch Disease came about due to a design flaw in the device’s circuit board. However, Apple seems to be singing a different tune altogether. The brand has concluded that some iPhone 6 Plus units may started showing display flickering or Multi-Touch issues after getting dropped multiple times on a hard surface and then incurring more stress.
As such, Apple’s launched a Multi-Touch Repair Program to get this fixed. The initiative notably doesn’t extend to the iPhone 6. Only iPhone 6 Plus users who observe their phone showing signs of the symptoms mentioned above are eligible for it. Moreover, their device should be in working order and not have its screen cracked or broken.
Apple’s not going to repair iPhones affected by the issue for free though, since it’s asking for a service price of $149 or Rs 9900. It plans to contact people who’ve already paid to get it fixed via Apple or an Apple Authorized Service Provider. The company says it’ll offer them a reimbursement amount which will be equal to the difference between the amount already forked over and $149.
Apple’s Multi-Touch Repair Program may not go down well with iPhone 6 and iPhone 6 Plus owners. Several of them have banded together to file a class action lawsuit against the firm on the belief that Touch Disease is a manufacturing defect which the brand is aware of but not doing anything about.
The new proposal may change things up a bit, if only because the Apple’s finally acknowledged the problem even if their explanation differs from affected customers. You can check out more information about the program here.