Tech Shout!

Danish software expert Danware has released NetOp Remote Control 9.0, the new software product for IT remote control, providing new security and real time sight and sound communication features.

The program enables remote control of one or more computers from another computer and is typically used for network management, system administration and technical support.

The company said with NetOp Remote Control 9.0, helpdesk personnel could have their identity verified by users, if remote control is required, by using a smart card and a smart card reader. This is facilitated via a security server, which communicates with a Windows 2000/2003 Server with Microsoft CA installed. Helpdesk personnel and users can also communicate during support sessions via Webcam and a chat session, for real-time sight and sound.

Security has been further enhanced in the new version of NetOp Remote Control. The 256-bit AES encryption is now part of the Linux, Solaris and Mac OS X modules, and logged events can be stored locally and/or on the security server.

Danware CEO, Peter Grondahl said, “NetOp Remote Control is our core product and has won many prestigious awards and has been a high scorer in product tests. We continually strive to improve and develop the program, so that it can fulfill the high expectations of the users and our partners.”

To guarantee maximum flexibility for remote control processes, NetOp Remote Control 9.0 allows users to define when helpdesk personnel may access their computer. It also lets one helpdesk specialist automatically take over remote control from another, if other specialist skills are required to solve the user’s problem.

Helpdesk personnel can also transfer screen images from the user’s computer to their own at given intervals and perform remote control sessions with users when most relevant.

NetOp Remote Control 9.0 supports all popular operating systems and communication protocols, now including Novell Desktop Linux 9.0, Red Hat Enterprise Linux 4.0 AS, ES and WS, SuSE Linux 9.1, 9.2, 10.0, Fedora Core IV, Debian Linux 10.3, Sun Solaris 10.0, and Mac OS X 10.4 (on the host computer only).

NetOp Remote Control’s interface has been updated and the program’s settings allow end user to configure the software to best meet their business requirements.