Epson sets up Mobile Vans to attend to Customer Queries
If you were breaking your head trying to fix your Epson item and were tired dialling the always busy number, then here’s some good news for you all.
Epson has started a mobile van service for its customers in India, applicable within the period of warranty for all of its products.
The Epson van is equipped with spares, equipments, and all the required tools for repair of any and every Epson product. Present in the van is an Epson-certified service Engineer who will attend to the customer’s complaint.
“Today, it’s not only about product excellence, but also about service excellence and customer retention. We, at Epson have always valued our customers and their feedback, and more so their requirements. Thus, this is another step towards meeting our customers service requirements quickly and effectively. We have started with Mumbai as of now, but will soon start in other major cities as well,” said G. Vijaya Kumar, deputy general manager - customer support, Epson.
Very soon Bangalore may also be getting one of these vans, and Delhi will have two vans operational by December. The van will attend to all complaints within the warranty period. Once the warranty period is over, customers will be able to avail “service support” by signing the Annual Maintenance Contract (AMC) or the ‘express service’ by paying 3 to 4 percent more than the AMC price.
Customers can call from a BSNL phone on 1800 425 0011 - accessible 9am to 9pm on all days, including Sundays and Public Holidays. Also, they can use the Reliance number; 3900 1600 (prefix city code) for CDMA and Mobile users - accessible 9am to 6pm, Monday to Saturday.
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July 5th, 2007 at 2:51 am
Dear Epson,
I may be outside of the warrantee period but I bought an Epson Photo R300 a couple of years ago, regardless of the various internal functions of head cleaning etc I think I got a real lemon. It was only good for a year and for the folowing year gave me a lot of problems. I realize how industry works as for $200 this is just a disposable printer and that is how you stay in businss yet my ALPS printer which I still have after 9 or 10 years is still working great but the company went out of business, they built them too good, I am now looking at HP laser jets due to your crappy products and I will be publishing that in my article. Thanks for your time.
Kevin Sorrell